*****PACKAGING AND SHIPPING
I will properly pack your items to ensure their safe arrival, and they will be shipped no later than the following weekend from the date of purchase. Unless what you are buying is a print or a journal, those will ship in 1-3 days after the payment has been cleared. For ceramics though, it takes longer to get the package ready so it is secured to travel long distances.
I will ship through USPS priority or first class mail and all items will be sent to the address listed your order. If you provided the wrong address or want to change it, please contact me ASAP to make the necessary changes before shipment. A tracking number will be sent (USA only) once the item has shipped.
FYI
I use recyclable packing material to reduce waste and a negative impact on the environment. You are welcome and encouraged to recycle or reuse the packing peanuts (which are 100% biodegradable), box, bubble wrap and/or envelopes where your item came in.
In the same way, I try to recycle packing material as much as possible. Please note that you might get your items in a recycled box. Don't worry, I will only re-use boxes that will maintain your items safe and secure.
*****ESTIMATED DELIVERY TIME
USA: 3-8 days
Canada and Mexico: 1-2 weeks
Everywhere else: 2-3 weeks
Please note these times are after time of shipment and not after time of purchase
If you want to upgrade to a faster postal service, please contact me to get additional fees information.
*****SHIPPING COSTS
I am trying to be as accurate as possible calculating shipping costs, if you feel like you are being overcharged for shipping, just contact me and specify the country and city of destination to make sure you are being charged the right shipping costs. I will be more than happy to make any necessary adjustments.
*****DELAYS
Please, be aware that delays sometimes happen, and those are beyond Artianguis' power. I will always notify you when the item has shipped and a tracking number (USA only) will be available for you. If you haven't received your item by the estimated time (shown above), please contact me, and I will try to track it if possible.
Payment and Refund Policy
*****PAYMENT*****
We accept PayPal payments only.
Once an order is complete and you have received your item, I hope you are pleased with what you got. However, if you feel unsatisfied, please contact me to work things out together. I want you to be a happy costumer, but I believe communication is essential to keep you happy. Please, don't hesitate to contact me if there is a problem or you have concerns.
*****CANCELATIONS AND RETURNS
If you want to cancel your order, you are welcome to do so, as long as it is done BEFORE the item is shipped. Please contact me ASAP!
After an item has shipped, the order cannot be canceled and items cannot be returned unless they were damaged during shipping (see Damage and Loss section). Make sure you contact me with any questions or concerns BEFORE the item is shipped or placing your order, I will be happy to answer any questions until you feel 100% satisfied.
*****DAMAGE AND LOSS
If your item was damaged during shipping, please contact me as soon as you get the package. I will need to see a picture of the item and the inside and outside packaging. I will work out a solution to the problem with you.
If you haven't received your item by the estimated delivery time, please contact me, and I will try to track it if possible.
The Word.