Once I have received a confirmation of your payment from PayPal I will mail your purchase.
I ship from Canada using Canada Post surface shipping unless otherwise noted in an item description.
If an item doesn't have your shipping destination in the listing, it is because the postal rates vary too much for me to apply a specific amount. If you would like to order the item, please contact me with your location and I will look into the cost of shipping.
SHIPPING ADDRESS:
I ship to your PayPal address unless told otherwise.
SHIPPING TIMES:
Canadian destinations: Estimated shipping time once your item is mailed is about 5 to 7 business days within Canada depending on the mail service to your area. A large item mailed with the parcel rate will have a tracking number.
Some items will be shipped by Expedited Parcel.
U.S. destinations: Estimated shipping time once your item is posted to the U.S. is about 14 business days depending on the mail service to your area. Any import duties or taxes imposed by your country will be your responsibility to pay. Tracking numbers are not provided.
International destinations: Surface Shipping: Estimated shipping times once your item is posted to your country vary greatly and depend on the mail service to your area, because of this I cannot give an estimated shipping time. Any import duties or taxes imposed by your country will be your responsibility to pay. Tracking numbers are not provided.
Please note that these are estimated delivery times given by Canada Post and are not guaranteed, especially around holidays.
If you need your item by a specific date, please consider asking me to send it by courier. I will investigate the cost and let you know what it will be. If you agree to the courier cost, I will adjust the shipping in the listing before you buy it or send you an invoice via Paypal to cover the additional shipping cost. The additional shipping cost must be paid for before I will ship the item.
Payment and Refund Policy
Payment Method:
I accept payments through PayPal only, it is a very secure and trusted method of online payment.
You can also use your credit card to make payments on PayPal.
When you place an order for multiple items, I will refund any over payment of shipping through Paypal.
If I have not received notification of payment for your order from PayPal and you are not returning my emails, I will cancel the sale after 3 days.
Refunds:
Please contact me so we can resolve any dissatisfaction you might have. I want my customers to be happy.
All of my items are sent out in sturdy, protective packaging. If your package arrives damaged I encourage you to make a claim with your local carrier and contact me immediately.
If it is determined that you will return the item, it should be sent back in the original shipping packaging if possible or the equivalent sturdy packaging within 7 days of its arrival at your address. Once I have received the returned item I will issue a refund through Paypal less the original shipping cost and fees incurred by Cargoh and Paypal.
Return shipping costs are your responsibility.
I cannot offer a refund on custom orders.
If you do not receive your package, I will either send you a replacement if you are willing to pay the shipping charge or issue a refund through Paypal less the original shipping cost and fees incurred by Cargoh and Paypal.
The Word.