Check your listing for information on when you item will be ready to ship. Once your order is placed, you can also find your name on my studio schedule at: http://www.byrdandbelle.com/studio-calendar
****SHIPPING WITHIN THE US::****
Your order will ship via the USPS. This includes Delivery Confirmation to all destinations and packages *typically* arrive in approximately 2-3 days for Priority Mail and 2-4 days for First Class Mail (method is specific to each item and is noted in the item descriptions). You will be emailed when your order ships and provided a Delivery Confirmation number.
****SHIPPING OUTSIDE THE US::****
All orders are shipped via the USPS which are then transferred to and delivered by your nation's postal system (ie. Royal Mail, Postes Canada, Deutsche Post, etc.). International customers may be subject to fees by their own government for importing good. Contact your post office or government for information on customs fee and import duty. Insurance is included on all packages.
International Option #1 - Priority Mail
* Includes tracking to most destinations
* Typically arrives in 7-10 business days (not guaranteed, but typical)
* Cost to Canada: $22 for smaller items, $24 for larger items
* Cost to Everywhere else: $28 for smaller items, $34 for larger items
International Option #2 - First Class Mail
* DOES NOT HAVE TRACKING
* Typically arrives in 2-4 weeks but can take 6-8
* Cost to Canada: $6-$8 for smaller items, $12-$14 for larger items
* Cost to Everywhere else: $8-$14 for smaller items, $18-$20 for larger items
IF YOU WOULD LIKE TO DOWNGRADE YOUR SHIPPING TO FIRST CLASS MAIL, CONTACT ME FOR INFORMATION ON HOW TO PURCHASE.
International customers are responsible for all import duty and customs fees. Packages are marked in accordance with postal guidelines.
****Additional Shipping Notes****
byrd & belle is not responsible for lost packages due to incorrect address.
My studio is not open to the public so I do not offer local pick-ups. If you've placed a large order, I may be able to discount your shipping costs as the shipping on certain items within the city is sometimes a little lower. Contact me before you buy and we can find a solution.
If you're item is a gift or requires special attention during shipping, please leave a note along with your purchase.
Payment and Refund Policy
Guaranteed Satisfaction:
Customer satisfaction is my top priority. If you're not satisfied with your purchase, you may return new, unused, and resalable items within 14 days of delivery for a refund. Items should be returned in similar packaging to protect it during shipping. Buyer is responsible for all shipping charges.
When the time lapse between purchase and receiving the item back in my studio has exceeded 60 days, a refund cannot be made but I will exchange it for a different item or credit it toward a future order.
If there is a problem with your order that is the result of my error, I will fix it immediately and pay all return and reshipping fees.
The Word.