Welcome to Karess Krafters
My name is Karess Krafters
In 2005, motivated by the need to find a skincare product that would relieve her husband Ri... read more »
- Canada: $3.90
- USA: $2.75
- International: $5.95
We generally visit the post office 2-3 times a week, therefore all orders will leave our facility within 2-3 business days of receipt of payment (see note about check/money order payments). If there will be a delay with your order we will contact you with details. Light weight orders will ship First Class through the USPS. Heavier items will ship either Priority or Parcel Post. Often times during the peak holiday season we will ship via UPS. We ship to the Etsy address, not the PayPal address. Karess Krafters will not be responsible for any delays if the Etsy address was not correct. Any additional shipping charges that may be required in this circumstance is the responsibility of the buyer. We love when our customers’ gift a recipient with our products, we will happily ship to the giftee address upon request. Please enter the giftee’s details in the address field during checkout. *** INTERNATIONAL SHIPPING *** International Shoppers, please read the following BEFORE you purchase... All Customs and Duties are the Responsibility of the Buyer. Please familiarize yourself with items that are not allowed to be shipped to your country via USPS. We try to stay abreast about the country’s policies that we ship to, but the responsibility is the BUYERS. Please visit the link below to learn more http://pe.usps.gov/text/imm/immctry.htm Karess Krafters will not be held responsible for any Custom and Duty Fees or any seized or destroyed items during the Customs Process. Again, please visit the above link before ordering. Refusing a package from Karess Krafters due to duty fees or taxes does not qualify you for a refund.
Payment and Refund Policy
Payment via PayPal® is expected at the time of purchase. However, in some cases a revised invoice may need to be generated (ex. promo sale). When this situation arises, payment is expected within 24 hours of receipt of the revised invoice. If payment has not been received within 48 hours, ALL sales will be canceled. We also welcome personal checks and money orders (please note this will add additional time on the shipment of your order. We DO NOT ship any order(s) paid by check/money order/echeck via PayPal® until funds are securely in our account). All checks should be made payable to Karess Krafters P O Box 521 Holly Springs NC 27540 ___________________________________________________________________________________________________________ We stand behind our products 100% and will offer a refund, exchange or store credit within 15 days (from the date of receipt) to retail customers that are not satisfied with our products for any reason. You may return the unused portion for a full refund. The shipping and handling charges are the responsibility of the customer. Although an explanation for returns is not required, we would appreciate some feedback to help with improving our products and services. All returns should be returned to us in its original packaging and mailed to Karess Krafters P O Box 521 Holly Springs NC 27540 If you purchased items from one of our retail partners, please follow their return policies. Please notify us at karesskrafters [!at] yahoo.com or 919.404.9652 if you receive damaged items. Damaged goods will be replaced at no cost to you.