I am located in Milton, Ontario, Canada. I ship with Canada Post.
-- I stock only some items. Therefore, please allow 1-2 business days before your order is delivered. I will keep you informed from the moment you place your order.
-- Please allow 2-5 business days (6-7 days in Northern Territories and Yukon) for your item(s) to arrive once your payment has cleared.
-- US orders are shipped via Small Packet Air and take about 4-10 business days to arrive at your US destination.
-- All international orders are shipped using either International Air Parcel or FEDEX. Please allow 6-10 business days for your item(s) to arrive at your destination.*
-- The buyer is responsible for any customs charges that may occur*.
-- Please ensure the address associated with your PayPal account is correct. If you want your package to arrive at another address, please contact me.
Estimated delivery standards from Canada Post. Due to unforeseen customs delays, I can’t offer any delivery guarantee on regular shipments. If you need to receive your item by a specific date, contact me and I’ll have it shipped Priority, with additional charges.
*INTERNATIONAL BUYERS: Please note that depending on where you are, customs duties and taxes may apply on your order. To have a rough estimate, visit this website:
http://www.dutycalculator.com/
Note: The mail in Canada does not move on weekends and holidays.
Payment and Refund Policy
-- I only accept PayPal at this time.
-- Payments are to be received within three days of purchase. I don't ship out orders until payment is complete. If you have a problem making a payment please contact me so we can make an arrangement.
-- What is Paypal?
A secure way to make online payments using your bank account or credit card. You don't even have to have a Paypal account to pay with paypal:
https://www.paypal.com/us/cgi-bin/webscr?cmd=_home
I want you to be completely happy with your purchase. Having said that, because all pieces are lovingly handmade by me, each one is unique! This is the wonderful thing about handcrafted goods.
If you feel you have received something different from what you expected, you may return your piece (you are responsible for return shipping costs) within 10 days of receipt of item for a store credit, exchange or refund. Refund will be issued upon receipt of item intact and resellable.
Full refunds including shipping are only given if I grossly misrepresented the item, the item arrives damaged (pictures required), or the package is lost.
A package is considered lost when it has not been received after:
21 days - Canada
30 days - USA
45 days - International
The Word.