♣ Your purchase will be posted within 1-2 business days using the 1st Class delivery service when sending in the United Kingdom and the Standard Royal Mail delivery service (Airmail) when sending outside the United Kingdom.
♣ Large orders may require duty tax to be paid upon collection. This will differ from country to country. Duties and associated fees are the responsibility of the customer.
♣ Please note that sending your parcel via 1st class/standard Royal mail services does not include a tracking number or an insurance. However if you would like to insure your parcel using the tracking option please let me know before your purchase and I will provide you with a quotation and adjust the postage accordingly.
♣ Parcels usually reach their destination in 2-3 days in the UK and in 1-2 weeks outside the UK. However during holiday seasons there may be some postal delays. Also if you haven't received your items after 21 working days following posting (if sent to an european country) or after 25 working days following posting (if sent outside Europe), please contact me to report the matter so I can resolve this issue in due time.
Payment and Refund Policy
♣ I accept payments by PayPal and all major credit/debit cards.
♣ All the items in my shop are ready to post except of course the items to be personalised. Each item will be wrapped in tissue paper. Your purchased items will be sent in a padded envelope or in a box. I will send you a message (convo) as soon as your parcel is posted.
♣ If you are unhappy with your product - that has not been personalized - you can return it within 14 days of receipt. I will refund you (minus postal charges) when I receive the returned purchase provided it is returned undamaged. Please may I ask you to keep a proof of postage as we will need a copy of it in case your parcel get lost in the post.
The Word.